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| addi® Warranty
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All non-electrical/gear-driven Addi products offered by skacel and purchased through one of our authorized dealers, feature a lifetime guarantee from manufacturer’s defect. The addiQuick felting machine is covered by a 6 month warranty, and requires proof of purchase with return. The addiExpress® knitting machines bear a 1 year warranty, and also requires proof of purchase with return (please note that the addiExpress® machines are intended for hobby use, and not warranted against overuse from production use).
Discontinued merchandise will be replaced with a similar item, as available.
If you have noticed a defect in your item and would like to obtain a replacement, please print out and complete the form below. Please note that in most cases, the fastest way to obtain a replacement in many cases is in-person, from the skacel authorized dealer where your item was purchased. Be aware that many online dealers selling via websites and through avenues such as Amazon and eBay are not supported by skacel. They are actually selling product into North America, bypassing the LYS and hurting the local economies. We are not able to warranty any products purchased from these sellers. When in doubt, just look for the blue cord synonymous with all North American Addi products!
The following items are not covered under our replacement program:
+ Items not purchased through one of skacel's authorized dealers
+ Items purchased outside of North America
+ Non saleable sample materials
We appreciate your patience, and will do all we can to ensure that your replacement is sent in a timely manner. Questions? Feel free to contact us at (800) 255-1278, M - F, 8am - 3pm PST. Wholesale customers please contact our offices for replacement information.
Click the icon below to download the form:
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