They say that “excellence is in the details”, and no other needle company stands behind this quote quite like addi. With over 20 steps in the manufacturing of each addi needle, the time one item spends in the actual hands of craftsman (or craftswoman), is incredible in today’s market (usually, you’ll see machines or even robots handle manufacturing – taking the human out of the equation). In the end, you’re left with a hand-crafted needle, with the smoothest surfaces and perfect form. The family owned company, located in Altena, Germany, has been turning out needlecraft tools for over 180 years.

Every non-electrical or gear-driven addi product offered by skacel and purchased through one of our Authorized addi Dealers, carries a lifetime guarantee from manufacturer’s defect.  Please note, the new addiQuick felting machine is covered by a 6 month warranty, while our addi Express machines are covered by a 1 year warranty.

If you have noticed a defect in your item and would like to obtain a complimentary replacement, please print out and complete the Replacement Request form below (instructions are noted on the form). We will do our best to limit your downtime, and will replace your defective item with brand new stock.  Please note that the fastest way to obtain a replacement in many cases, is in-person, from the skacel Authorized addi Dealer where your item was purchased.  We do realize however that this is not always a viable option - and some shops have their own policies.  We recommend contacting your LYS prior to a return.

The following items are not covered under our replacement program:

+ Items not purchased through one of skacel's Authorized addi Dealers
+ Items purchased outside of North America
+ Non saleable sample materials

Discontinued merchandise will be replaced with a similar item, as available.

We appreciate your patience, and will do all we can to ensure that your replacement is sent in a timely manner.

Click the icon below to download the form: