All non-electrical or gear-driven addi products offered by skacel and purchased through one of our Authorized addi® Dealers, feature a lifetime guarantee from manufacturer’s defect.

If you have noticed a defect in your item and would like to obtain a replacement, please print out and complete the form below. Please note that in some cases, the fastest way to obtain a replacement in many cases is in-person, from the skacel Authorized addi® Dealer where your item was purchased.

The following items are not covered under our replacement program:

+ Items not purchased through one of skacel's Authorized addi® Dealers
+ Items purchased outside of North America
+ Non saleable sample materials

The addiQuick felting machine is covered by a 6 month warranty, and requires proof of purchase with return.  The addiExpress® knitting machines bear a 1 year warranty. Discontinued merchandise will be replaced with a similar item, as available.

We appreciate your patience, and will do all we can to ensure that your replacement is sent in a timely manner.

Click the icon below to download the form: