skacel by addi®
Warranty support for skacel by addi® products is handled through the point of purchase, whether in-person or online. Please contact your retailer for assistance.
With the exception of the addiExpress knitting machines, skacel by addi® products purchased through authorized North American skacel by addi® retailers are backed by our lifetime guarantee against manufacturing defects.
addiExpress knitting machines purchased through authorized North American skacel by addi® retailers bear a 1 year warranty. These machines are intended for hobby purposes only and are not warrantied against overuse from production. This applies to the addiExpress Kingsize, addiExpress, and addiEgg.
Supplier-direct warranty support is available to individuals who no longer have access to the original point of purchase. However, submission of our Replacement Request Form is required along with the physical return of defective items.
Questions? Our customer service team can be reached via firstname.lastname@example.org.